Frequently asked questions
How do I book a trip or guide?
Browse places, itineraries, and guides in the app, message an agency or guide to discuss your plans, and pay securely in-app when you accept a quote. Your payment is released to the provider only after you confirm the trip was completed.
How do refunds work?
You can cancel from the app. Paid bookings cancelled within 24 hours are eligible for a full refund, within 7 days for a 50% refund, and after 7 days are non-refundable. Eligible refunds are processed to your original payment method.
How do I report or block someone?
Open the “⋯” menu on any chat or profile and choose Report to flag content, or Block to stop all messaging with that agency or guide. We review reports and act on anything that breaks our rules, typically within 24 hours.
How do I delete my account?
Tourists: Profile → Account → Delete account. Agencies and guides: the Account tab in your portal. This removes your account and conversations.
I can't sign in
Sign-in uses a one-time code sent to your phone by SMS. If the code doesn't arrive, check your signal and spam filters and request it again, or email us above.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000:
Mohammad Abdul Hannan
hannanpukhta@gmail.com
Complaints are acknowledged within 48 hours.